Intertwined throughout the Helloworld Business Travel Membership are a clearly defined set of core values. The following values feature in everyday interactions with clients, each other, Member colleagues, industry and supplier partners.
A DRIVE FOR EXCELLENCE
At the core of every Helloworld Business Travel agent is a passion for excellence. They focus on excelling at every level so that the support and travel solutions they provide meet your goals. Plus, their commitment to ongoing improvement means you continue to benefit from changing market and corporate conditions. Our Members do this through continual investment in tools, technology and services to drive innovation in new products, reporting and even easier ways of managing your travel.
We’re business owners and managers just like you. When you choose one of our Members as your travel partner, you partner with a team driven by the same imperatives as you and your business. Plus you deal with the person who owns the business.
PASSION FOR SERVICE
As commercially astute business owners, our Members know that it needs to be right first time, every time. They enjoy the challenge of delivering exceptional business-to-business travel service within a framework designed to achieve your objectives.
Our Members believe it’s more than just being there when you need them. They believe in systems and people who proactively identify the support they provide to you. So, if travel plans are disrupted, whether through natural or man made events, their expertise, relationships and reach through Helloworld Business Travel mean that clients resume their travel plans quickly and safely.
Our Member’s’ success as business owners is built on taking personal responsibility for travel solutions that work. It’s about meeting the needs of all clients with tailored solutions. Their clients are diverse in size, sector and the level of support they require. Their solutions, too, are diverse and built with each individual client in mind. Our Members invest time, expertise and commitment in getting it right because they know it matters.
INDIVIDUALITY AND INTEGRITY
Our Members respect and harness the individuality of each client, Member, employee, supplier and tailor their services accordingly. Integrity, respect and transparency frame every interaction with their customers.
LOOKING AFTER OUR CUSTOMERS
The Helloworld Travel Limited Customer Charter and Consumer Protection Policy enshrine our Member's determination to provide excellent customer service and support.